UK Solar & Battery Ltd – Privacy Policy
Website: uk-solar.co.uk
Last Updated: January 2026
1. Introduction
UK Solar & Battery Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make an enquiry, or use our services.
By using our website or providing any personal information, you agree to the practices described in this Privacy Policy.
2. Who We Are
UK Solar & Battery Ltd
Email: info@uk-solar.co.uk
Registered in the United Kingdom
We are an MCS/NAPIT-registered solar PV and battery installation company operating across the UK.
3. What Data We Collect
We may collect and process the following types of personal data:
A. Data You Provide Directly
Name
Email address
Phone number
Property address
Details about your property (roof type, electrical setup, images, documents)
Information submitted through forms, WhatsApp, email, social media, or our chatbot
Payment information (processed securely through third-party providers)
B. Automatically Collected Data
When you visit our website, we may automatically collect:
IP address
Browser type and device type
Pages viewed and time spent on the site
Cookies and tracking data for analytics and advertising
C. Data From Third Parties
Lead generation platforms (e.g., Facebook/Instagram/Meta Ads, Google Ads)
OpenSolar/other proposal systems
Finance providers (when relevant to your application)
4. How We Use Your Data
We use your personal data for the following purposes:
To provide quotations, proposals, and solar/battery assessments
To contact you regarding your enquiry
To install, survey, and maintain solar PV/battery systems
To send documentation, invoices, guarantees, and compliance certificates
To improve website functionality and customer experience
For marketing, remarketing, and advertising (only with your consent where required)
To comply with legal obligations (MCS requirements, warranty registration, DNO applications)
5. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual obligation: When providing quotes and installations
Legitimate interest: Responding to enquiries, marketing to existing customers
Consent: When you opt-in to marketing or tracking cookies
Legal requirement: MCS documentation, DNO/G99 applications, warranties
6. How We Store & Protect Your Data
We use industry-standard technical and organisational measures to keep your data safe. Your information is stored on secure servers and encrypted platforms, including:
Encrypted email servers
CRM/lead systems
OpenSolar and MCS-compliant software
Finance provider portals
We will never sell your data to third parties.
7. Sharing Your Data
We may share your information with:
MCS, NAPIT, RECC (for compliance purposes)
Distribution Network Operators (for G98/G99 applications)
Manufacturers (for warranty registration)
Trusted subcontractors working on your installation
Third-party finance or payment processors
Advertising platforms (Facebook, Google) when consented
All partners are vetted and must comply with UK GDPR.
8. Cookies & Tracking
Our website uses cookies to:
Improve performance
Track usage analytics
Personalise ads
You can manage or disable cookies via your browser settings.
9. Data Retention
We keep your information only for as long as necessary:
Customer/job files: up to 10 years (to align with warranties)
Enquiries/leads: up to 24 months
Financial records: 6 years (legal requirement)
10. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where appropriate)
Withdraw consent for marketing
Restrict or object to processing
Request data portability
To exercise any of these rights, email info@uk-solar.co.uk.
11. Marketing Communications
If you opt in, we may send:
Email updates
Promotions or offers
Service reminders
You can unsubscribe at any time.
12. Third-Party Links
Our website may contain links to external websites (e.g., finance providers, MCS). We are not responsible for their privacy practices.
13. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Updates will be shown on this page with a revised “Last Updated” date.
14. Contact Us
For questions about this Privacy Policy or your data:
UK Solar & Battery Ltd
Email: info@uk-solar.co.uk
Website: uk-solar.co.uk